Make sense of an existing diagnosis
Better understand an existing diagnosis or recommendation, the terminology used, and questions you may wish to take back to your treating team.
Physician-led health information & clarity
Understand your health.
Prepare for what comes next.
A private, unrushed conversation with an experienced licensed physician to help you better understand the medical information you already have, explain it in plain language, and prepare better questions for the healthcare professionals responsible for your care.
Licensed physician
Private & confidential
Virtual in eligible Canadian jurisdictions
Important: Understand My Health™ is educational and informational. It is not intended to
provide a new diagnosis, prescription, medication change, new treatment, diagnostic testing, specialist
referral, or assessment of new or worsening symptoms. Virtual eligibility depends on where you are physically
located at the time of consultation.
ROUTINE BLOODWORK PANEL
Discussed together
Hemoglobin A1c5.6%
Vitamin D42 nmol/L
Total Cholesterol5.4 mmol/L
TSH2.1 mIU/L
LDL Cholesterol3.3 mmol/L
Ferritin58 μg/L
↙ Let’s talk about what this means and what questions you may want to ask.
— Dr. K
45–90 minDedicated physician time
32 yearsPhysician experience
Eligible jurisdictionsVirtual availability by physical location
Private-payClear, transparent pricing
When more explanation matters
More time to understand the information you already have.
You may already have a diagnosis, results, specialist advice or a treatment plan. What you may not have is enough time to understand what those records say, how the terminology fits together, and what questions you want to take back to your healthcare team.
Understand tests & reports
Discuss bloodwork, imaging reports, specialist letters, discharge information and other existing medical information in plain language.
Organize your information
Bring existing diagnoses, medications, family history, risk factors and health goals together into a clearer discussion plan for your healthcare providers.
Support someone you love
Prepare for conversations about a parent, partner or child’s health information, subject to appropriate consent and privacy requirements.
Use your next appointment better
Identify important questions you may wish to ask your family physician or specialist and organize the issues you want to discuss.
Understand the broader context
Discuss general health education, prevention and lifestyle information in the context of medical information you already have.
The process
Come prepared.
Leave clearer.
The session is structured around your questions. You decide which existing records and information matter most, and the physician has protected time to help you understand them.
✓Bring what matters. Reports, results, medication lists, diagnoses and your questions.
✓Private physician discussion. Focused time for explanation, context and health information.
✓Leave better prepared. A clearer understanding and better questions for your healthcare team.
YOUR VISIT
What happens step by step
- 1
Choose your session
Select virtual or in-person availability and the amount of time that best fits what you want to understand.
- 2
Complete your intake
Share your goals and questions and upload sensitive records only through the secure method provided.
- 3
Physician review
Where pre-review is included, the physician considers the information supplied in preparation for your discussion.
- 4
Your private session
Ask questions, clarify terminology and discuss information and recommendations you have already received.
- 5
Prepare for your next healthcare conversation
Leave with a clearer understanding and better questions for the healthcare professionals responsible for your care.
Straightforward private-pay pricing
Choose the amount of time your questions deserve.
Availability is intentionally limited so each client receives dedicated physician time. Confirm current availability and fees at booking.
Health Clarity
$195
45-minute virtual session
- Existing health information review
- Questions and explanations
- Appointment preparation
Health Clarity — Extended
$349
60-minute in-person session
- Deeper structured discussion
- Multiple existing health priorities
- Healthcare appointment preparation
Extended Health Clarity
$499
90-minute in-person session
- Complex or multi-issue review
- More time for questions
- Organized discussion plan where included
Couple Session
$599
90-minute session
- Shared health-information discussion
- Designed for two participants
- Consent requirements apply
DR. JANINE KARPAKIS
Physician photo
Add your existing image as
dr-karpakis.webp
Physician experience
Time with a doctor who has spent decades listening, explaining and caring.
Dr. Janine Karpakis is a licensed physician with approximately 32 years of experience and has practiced medicine across three continents.
This service is built around something deceptively simple: enough dedicated time to hear the whole question and explain existing medical information in language you can use.
Licensed physician
32 years’ experience
Three continents
Private sessions
Two ways to use the service
Understand more.
Prepare better.
Some clients arrive with one important question. Others bring years of records, multiple diagnoses and a feeling that they have not had enough time to understand the information they have received.
“Help me understand this.”
Best when you already have a result, diagnosis, report or recommendation and want an experienced physician to help explain the existing information and identify useful questions for your treating healthcare provider.
“Help me see the information more clearly.”
Best when you have multiple existing diagnoses, reports, medications or health goals and want help organizing that information into a discussion plan for your healthcare team.
Virtual consultation eligibility
Availability depends on where you are physically located.
Virtual Understand My Health™ consultations are offered only in eligible Canadian jurisdictions. Professional and licensing requirements vary by province and territory. Your physical location at the time of consultation must be confirmed during intake, and availability is subject to physician review.
Frequently asked
Know exactly what you are booking.
Is this a replacement for my family doctor or specialist?
No. The service adds time for education, explanation and health-information discussion. It does not replace ongoing primary care, specialist care, hospital care, emergency care or other medical services.
Can I get a prescription, new diagnosis or new treatment through this service?
No. Do not book this service expecting a new diagnosis, prescription, medication change, new treatment, diagnostic testing, specialist referral, or assessment of new or worsening symptoms. If your needs require individualized medical assessment or treatment outside this service, the physician may stop or redirect that part of the discussion and recommend appropriate care.
What should I bring?
Bring the documents and questions most relevant to what you want to understand: reports, results, medication lists, discharge summaries, diagnoses and your own list of questions. Use only the secure upload process provided for sensitive records.
Can a family member join?
Often yes, when appropriate. Consent and privacy requirements apply, particularly when another person’s personal health information is involved.
Is this an emergency service?
No. If you may be experiencing a medical emergency, call 911 or go to the nearest emergency department.
Understand My Health™
More time. Better understanding. Better questions.
Book a dedicated physician-led health-information session or call if you are unsure whether this service fits what you need.